Consumer Questions & Complaints

Do you want to make a complaint or ask a question about your rights as a consumer?

Do you have a question or complaint about your rights as a consumer? 

This includes if you:

• want information about your consumer rights;

• have a problem with a consumer good or service that you have bought or are considering buying;

• want to know how a business should behave under the law; or

• would like to make a complaint about a business.

Click on your State or Territory for more information:

• ACT
• New South Wales
• Northern Territory
• Queensland
• South Australia
• Tasmania
• Victoria
• Western Australia

State and Territory consumer protection agencies can also answer questions about recent natural disasters in Queensland. , New South Wales  and Victoria .