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CAF Consultations

For further information about CAF, visit the Consumer Affairs Forum section of this website.

Open Consultations

There are currently no consultations open for comment.

Closed Consultations

Fuel Price Boards

Consumer Affairs Australia and New Zealand (CAANZ) has released a public consultation paper [PDF 216KB] [RTF 758KB] seeking feedback on the options outlined in the paper for a consistent national approach to the display of information on fuel price boards.

The outcomes of the consultation will inform the final decision of Ministers of the Legislative and Governance Forum on Consumer Affairs (CAF).

Submissions PDF
7 Eleven Stores 639KB
APCO Service Stations 2.8MB
Ausfuel Gull 194KB
Australian Automotive Association 1MB
Australian Institute of Petroleum 558KB
Australian Motor Industry Federation 166KB
Australiasian Convenience and Petroleum Marketers Association 736KB
BP Australia 83KB
Business Council of Australia 136KB
Caltex Australia 302KB
Gas Energy Australia 207KB
Individual Consumer 154KB
Motor Traders Association of NSW 278KB
Peregrine Corporation 1.2MB
The Law Society of South Australia 2.2MB
The New Zealand Automotive Association 1.5MB
Woolworths Limited 823KB

Draft Travel Industry Transition Plan

On 6 July 2012 Ministers for Consumer Affairs approved the release of a draft national Travel Industry Transition Plan which recommended options for the reform of travel and travel related services.

Consumer Affairs Australia and New Zealand (CAANZ) released the draft national Travel Industry Transition Plan [PDF 551KB]  [RTF 2.7MB] for public consultation on 21 August 2012. Submissions closed on 1 October 2012. CAANZ received 20 submissions in response to the draft plan from stakeholders and interested parties. Two of these are confidential. The non-confidential submissions are now available.

Submissions PDF
Australian Federation of Travel Agents (AFTA) 1.3MB
Australian Tourism Export Council (ATEC) 422KB
Brisbane Transit Visitor Information Pty Ltd 16KB
Brian Burbage 10KB
CHOICE 327KB
Council of Australian Tour Operators (CATO) 229KB
Department of Resources, Energy and Tourism (DRET) 32KB
House of Travel 25KB
Insurance Council of Australia 84KB
John Mackay 15KB
McLaren Vale Travel 11KB
Mobile Travel Agents 89KB
Publishers' Advertising Advisory Bureau Australia 281KB
Queensland Consumers Association 55KB
City of Greater Geraldton 392KB
Martin Smith 14KB
Tourism NT 157KB
Travel Compensation Fund 408KB

Consumer protection in the travel and travel-related services market

SCOCA has completed a consultation on consumer protection in the travel and travel-related services market.  A consultation RIS [PDF 172KB] [RTF 804KB] was prepared setting out options for consideration. The consultation closed on 1 April 2011.  SCOCA is developing recommendations for consideration by Ministers at the next meeting of the Ministerial Council on Consumer Affairs.

SCOCA received seventeen submissions in response the consultation on RIS from stakeholders and interest parties. Three of these are confidential.  The non-confidential submissions are now available.

Submissions PDF
Adrian McWilliams - TAFENSW 28KB
Australia & New Zealand Ombudsman Association Inc (ANZOA) 401KB
Australian Federation of Travel Agents 2.3MB
Australian Tourism Export Council (ATEC) 82KB
CHOICE 130KB
Gabrielle Clara - TAFENSW 22KB
Graeme Morrissey 8KB
House of Travel 364KB
Qantas 68KB
Queensland Consumers Association 42KB
Sharon Johnson - TAFENSW 33KB
Steve Ferreira - TAFENSW 12KB
Tourism WA 88KB
Travel Compensation Fund 620KB

 

On 1 March 2011, the report [PDF 757KB] entitled "Review of consumer protection in the travel and travel-related services market" prepared by PriceWaterhouseCoopers on behalf of SCOCA was released under the Freedom of Information Act 1982. A copy of the report is also available from the Treasury website.

PriceWaterhouseCoopers' Review of consumer protection in the travel and travel‑related services market

PriceWaterhouseCoopers received thirty-two submissions to the review from stakeholders and interested parties.  Nine of these are confidential.  The parties who made submissions are set out in Appendix B of the report.  The non-confidential submissions to the review are now available.

Submissions PDF
Australian Federation of Travel Agents (AFTA) 5.6MB
Anonymous tour operator 677KB
Australian Tourism Export Council (ATEC) 120KB
Australian Travel Education Pty Ltd 66KB
Bucks Australia Pty Ltd (Flinders Island Travel Centre)* -
Carlson Wagonlit Travel* -
Carnival Australia 113KB
CHOICE 141KB
Christine Napper 7KB
Department of Resources, Energy and Tourism (DRET)* -
Expedia* -
FarSight Travel 16KB
Flight Centre Limited 591KB
Goronwy Price 50KB
Harvey World Travel Manly, Masman, Wagga* -
House of Travel 336KB
Insurance Council of Australia 605KB
Intrepid Travel* -
Mobile Travel Agents (MTA) 154KB
OzCruising 24KB
Pasla Air Travel 22KB
Queensland Consumers Association 68KB
Queensland Tourism Industry Council 826KB
Quicksilver Connections* -
South Australian Tourism Commission 116KB
Tourism Queensland 105KB
Travel Associates Australia* -
Travel Compensation Fund* -
Wendy Mulry Travel 83KB
Winners World Travel 49KB
World Nomads Group 39KB
Wotif Group 1.2MB

* confidential submission