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Questions & Complaints

Office of Consumer and Business Affairs - Government of South Australia

Consumer and Business Services
South Australia

131 882
www.ocba.sa.gov.au 

The Australian Consumer Law applies both nationally and as a law of South Australia.

The ACL is all about safe products, fair contracts and sound sales practices for all Australians, wherever they live.

Who enforces the ACL?

The ACL is enforced and administered by:

  • Consumer and Business Services (CBS);
  • the Australian Competition and Consumer Commission (ACCC); and
  • in respect of financial services, the Australian Securities and Investments Commission (ASIC).

CBS has published a short directory [PDF 251KB] for consumers and advice providers to finding assistance when in dispute with a business.

Who do I contact if I want advice about a problem with goods and services?

You can contact CBS for advice about any problems with goods and services.

131 882
www.ocba.sa.gov.au 

National consumer issues

Australian Competition and Consumer Commission

If your enquiry relates to an issue which has a national aspect, CBS may refer your enquiry to the ACCC.

You can also contact the ACCC directly.

1300 302 502
www.accc.gov.au 

Financial services

Australian Securities and Investments Commission

If your enquiry relates to a financial product or service, such as banking, investment, credit or insurance, CBS may refer your enquiry to ASIC.

You can also contact the ASIC directly.

1300 300 630
www.asic.gov.au 

Other States and Territories

If your enquiry relates to an issue which occurred in another State or Territory, your enquiry may be referred to that State or Territory's consumer agency.

Visit www.consumerlaw.gov.au  for a full list of consumer agencies in Australia.

Can I be confident that my enquiry will be dealt with by the right agency?

Australia's consumer agencies are working together to enforce the ACL. Consumers, businesses and advice providers can contact CBS, the ACCC, ASIC or another State or Territory's consumer agency to receive advice about the ACL and any problems with goods or services.

All agencies will do what they can to ensure you reach the right person for advice or assistance.

Specific consumer issues

Some specific consumer issues are the responsibility of a particular agency.

CBS and the ACCC may refer your enquiry to these agencies if it is clear that your matter should be handled by them.

You can also contact these agencies directly.

Product Safety

Australian Competition and Consumer Commission

1300 302 503
www.productsafety.gov.au 

Internet and telephone services and media

Australian Communications and Media Authority

www.acma.gov.au 

The Do Not Call Register

Phone 1300 792 958 for consumer enquiries or 1300 785 749 for industry enquiries.

www.donotcall.gov.au 

Food safety

Department of Health (SA)

(08) 8226 7100
www.dh.sa.gov.au 

Private health insurance

Private Health Insurance Ombudsman

1300 737 299
www.privatehealth.gov.au 

Therapeutic goods

Therapeutic Goods Administration

1800 020 653
www.tga.gov.au 

Energy

Energy Industry Ombudsman (SA)

1800 655 565
www.eiosa.com.au 

Financial Services (including banking, investments, credit and insurance)

Financial Ombudsman Service

1300 780 808
www.fos.org.au 

Postal service

Postal Industry Ombudsman

1300 362 072
www.pio.gov.au 

Internet and telecommunications

Telecommunications Industry Ombudsman

1800 062 058
www.tio.com.au 

If I have concerns about how CBS or another agency has dealt with my enquiry, what can I do?

South Australian Government agencies

If you believe that CBS or any other South Australian Government agency has treated you unfairly or unreasonably, you may make a complaint to the:

South Australian Ombudsman

(08) 8226 8699
www.ombudsman.sa.gov.au 

Australian Government agencies

If you believe that the ACCC, ASIC or any other Australian Government agency has treated you unfairly or unreasonably, you may make a complaint to the:

Commonwealth Ombudsman.

1300 362 072
www.ombudsman.gov.au 

Migration Issues

The Office of the Migration Agents Registration Authority  (MARA) provides advice to consumers on their rights when dealing with registered migration agents and also handles complaints made about registered migration agents.